Designer, Researcher – Salesforce

This is a fully remote position, open to applicants in Alabama, +31 more locations.

📋 Description

• Spearhead design and research initiatives for government programs impacting millions of Americans.

• Lead cross-functional teams from the initial concept through to implementation.

• Advocate for user needs through user research, prototyping, and systems design.

• Prioritize, plan, and execute roadmap-level design and research projects.

• Conduct both quantitative and qualitative user research and disseminate findings to internal and external stakeholders.

• Create discovery artifacts, diagrams, user flows, high-fidelity prototypes, and design systems.

• Collaborate with Nava product teams, government personnel, contractors, and civil servants.

• Simplify complex requirements into user-friendly digital experiences.

• Maintain clarity and focus within intricate stakeholder ecosystems.

⛳️ Requirements

• Practical experience with Salesforce from a design or service-design viewpoint, including understanding workflows and data structures.

• Availability to work full-time hours in the Eastern Time (ET) zone.

• Minimum of five years of experience as a designer on product teams in a professional setting.

• Proficient in mapping and facilitating systemic enhancements within complicated service environments.

• Skilled in designing, testing, and implementing digital services.

• Knowledgeable in web and responsive user interface design best practices.

• Legal authorization to work in the United States.

• Capability to meet additional requirements for relevant government contracts.

• Work authorization that does not necessitate visa sponsorship now or in the future.

• May require a government background check or security clearance based on the contract.

• A relentlessly curious attitude and the ability to swiftly acquire new knowledge.

• Strong systems-thinking and user advocacy skills.

• Resourceful, dependable, organized, and detail-oriented.

• Ability to think strategically regarding trade-offs and balancing short-term versus long-term benefits.

• Capacity to forge strong collaborative relationships with internal teams and external partners.

• Adaptive, empathetic, and maintain a positive outlook.

• Excellent communication abilities.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Disability, life, and accidental death insurance provided at no cost.

• Paid vacation, holidays including Juneteenth, and floating holidays.

• 12 paid federal holidays annually.

• Performance-based annual bonuses available for eligible employees.

• Paid parental leave along with weekly meal deliveries to your home.

• Wellness program offering resources and support for physical, mental, and emotional health.

• Virtual doctor visits with no copay, depending on available providers.

• Extended unpaid sabbatical leave following continuous service.

• 401(k) matching of 4% of salary.

• Remote-first culture with flexible working options.

• Company-provided laptop and assistance with home office setup.

• Monthly reimbursement for eligible home office utility costs.

• Opportunities for internal training and professional development resources.

• Access to LinkedIn Learning and an annual budget for courses, tuition, and certifications.

• Referral bonuses available.

• Pre-tax commuter programs offered when applicable.

• A collaborative and remote-friendly team environment.