Clinical Workflow Solution Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and pre-construct workflow templates tailored to specific segments in Harmony Workflow for imaging, oncology, and post-acute referral management.

• Convert referral, intake, scheduling, authorization, and care-coordination processes into systematic, automated workflow logic.

• Sustain a library of reusable and configurable workflow templates.

• Identify gaps in workflows, edge cases, and exception paths, and design appropriate platform handling.

• Collaborate with the product team throughout agile sprints, which includes backlog grooming, sprint planning, story crafting, and defining acceptance criteria.

• Transform clinical workflow requirements into user stories and acceptance criteria.

• Engage in sprint reviews and demos, offering clinical validation and constructive feedback.

• Assist in prioritizing the product roadmap based on identified workflow gaps and opportunities in the field.

• Facilitate workflow discovery sessions with clinical and operational stakeholders.

• Configure, test, and refine customer-specific workflow builds leading up to go-live.

• Collect feedback from early adopters to enhance templates and platform functionalities.

• Act as a subject matter expert in real-world practice workflows.

• Provide support to Sales, Marketing, and Professional Services with clinical insights, workflow demonstrations, and expertise in specific segments.

• Keep abreast of clinical and operational trends within imaging, oncology, and post-acute care.

• Report directly to the VP of Healthcare Solutions and work in collaboration with Product Management, Engineering, Implementation, and Customer Success.

• Travel up to 10% to customer locations.

⛳️ Requirements

• A Bachelor's degree is required.

• A minimum of 3 years of experience in a high-volume specialty practice environment, such as medical imaging, ambulatory oncology, or cardiology.

• Direct involvement with referral management, care coordination, prior authorization, or care transitions within a hospital, health system, or post-acute setting.

• Capability to interpret complex clinical workflows and translate them into structured, logical process designs, such as workflow diagrams, process maps, or configuration logic.

• Comfort in an agile product setting, including participation in sprint ceremonies, user stories, and iterative build-and-feedback cycles.

• Exceptional communication skills with clinicians, operational leaders, and technical product/engineering teams.

• Willingness to travel to customer sites for discovery and co-design sessions.

• Some level of clinical expertise, such as NP, PA, or LPN, is preferred.

• Access to reliable, high-speed internet.

• Must be capable of sitting for extended periods and managing long durations of screen time.

• Not eligible for sponsorship.

🏝️ Benefits

• Annual performance bonus.

• Employee Stock Purchase Plan (ESPP).

• Enhanced time-off packages.

• Comprehensive benefits.

• Fully remote work option within the U.S.