Dermatology Medical Assistant – EHR Software Trainer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Conduct training and coaching sessions for employees on software-related procedures through face-to-face meetings, video conferences, and webinars.

• Develop expertise in software applications through independent study.

• Stay updated with the latest product enhancements.

• Identify and propose improvements for operational and product processes.

• Act as a liaison between business and technology teams, particularly in customer-facing roles.

• Review and monitor internal tickets, tasks, and special projects delegated by management.

• Provide updates on project status.

• Engage in software testing as enhancements are implemented.

• Oversee projects assigned by senior management related to customer software training initiatives.

• Develop training manuals intended for customers.

⛳️ Requirements

• Experience in training employees on medical software workflows and procedures.

• Background as a dermatology medical assistant.

• Strong grasp of medical terminology and clinical workflows.

• Willingness to travel extensively, approximately 75% of the time across the US, often at short notice.

• Insight into actual clinical flow and the implications of workflows and solutions.

• Prior experience with physician practice management systems (PMS) and electronic health record (EHR) software.

• Familiarity with revenue cycle management (RCM) workflows.

• Proficient in Microsoft Office applications.

• Knowledgeable in process data analysis and business processes.

• Proven experience in developing and managing customer relationships.

• Exceptional analytical and problem-solving abilities.

• Capability to learn quickly and manage multiple tasks effectively.

• Strong project management skills.

• Ability to work independently, adhere to deadlines, and demonstrate self-motivation and initiative.

• 2–3 years of relevant work experience.

• Bachelor's Degree is preferred.

🏝️ Benefits

• Overtime hours and availability for off-hours work during go-live events.

• Flexibility to travel extensively, 75% of the time throughout the US.

• Equal employment opportunities with protections against discrimination and harassment.

• Confidential handling of applicant information in accordance with EEO guidelines.