Deployment Strategist, Public Sector – EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage the post-sale experience for a portfolio of public sector clients throughout EMEA.

• Facilitate the onboarding and activation of accounts across all TRM products, including Ardence.

• Create AI-driven customer success workflows utilizing ChurnZero, Salesforce, Gong, and product usage telemetry.

• Establish and monitor adoption benchmarks, consumption rates, and success metrics specific to each account.

• Detect accounts at risk prior to renewal decisions.

• Collaborate with investigators and analysts to develop new use cases and incorporate insights into onboarding and training.

• Conduct executive business reviews and quarterly business reviews with senior stakeholders from public sector agencies and regulators.

• Work alongside Account Directors to facilitate renewals and expansion opportunities.

• Assume responsibility for GRR and NRR results driven by customer adoption.

• Aggregate customer feedback into prioritized contributions for the Product roadmap.

• Share playbooks, workflows, and account strategies with colleagues across EMEA, accommodating various languages and time zones.

• Oversee the customer success process from start to finish, including addressing mission-critical issues and urgent requests.

⛳️ Requirements

• Minimum of 5 years of experience in customer success, deployment, or post-sale positions.

• Demonstrated accountability for GRR, NRR, and adoption results.

• Established credibility in law enforcement, public sector, cyber security, national security, financial crime, or blockchain intelligence.

• Experience in dynamic product environments and delivering functional v1 solutions.

• Proficiency in production AI, including the development of repeatable AI workflows that integrate data from various sources into quantifiable outputs.

• Capability to articulate workflow data logic and clarify areas where human judgment is necessary.

• High degree of autonomy and ability to function without continuous guidance.

• Strong executive presence when engaging with senior government or public sector stakeholders.

• Located in the UK or Europe and comfortable collaborating with customers throughout EMEA.

• Knowledge of additional European languages is advantageous.

• Willingness to address urgent customer needs outside of regular hours or on weekends when necessary.

🏝️ Benefits

• Competitive benefits, wellness initiatives, and time off from work, varying by country and local employment regulations.

• Fully remote working environment.

• Asynchronous communication and collaboration via Slack and comprehensive documentation.

• Global team collaboration across different time zones.

• Opportunities for professional growth and significant impact in a new role.

• Reasonable accommodations for applicants with disabilities.