Deployment Strategist – Payors

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the planning and execution of deployment for payor clients, which includes establishing timelines, assigning ownership, setting milestones, and achieving implementation results.

• Collaborate with customer stakeholders to grasp business priorities, workflows, compliance issues, and implementation limitations.

• Convert customer requirements into practical deployment strategies.

• Facilitate coordination among deployment, product, engineering, and customer-facing teams.

• Ensure implementation readiness by aligning stakeholders, sequencing rollouts, developing training plans, tracking risks, and preparing for launches.

• Identify and proactively address obstacles that may influence go-live schedules, member satisfaction, internal processes, or customer results.

• Assist customers through the rollout, adoption, organizational change, and setting of expectations.

• Document deployment insights and develop repeatable playbooks, templates, and best practices.

• Leverage deployment insights to guide enhancements in products and processes.

• Support or lead significant payor deployments, achieving implementation milestones by the 90-day mark.

• Manage multiple payor deployments, contributing to quicker value realization, improved adoption, and scalable delivery within a 12-month period.

• Work in partnership with implementation managers, engineers, product managers, customer success partners, clinical specialists, and clients.

⛳️ Requirements

• Background in deployment, implementation, customer success, strategic operations, consulting, or a similar customer-facing position, preferably with enterprise or healthcare clients.

• In-depth knowledge of payor-side healthcare workflows, operations, and organizational structures.

• Demonstrated capability to manage complex customer interactions with stakeholders spanning operations, clinical programs, IT, compliance, and executive roles.

• Exceptional communication skills, effectively conveying customer objectives, operational realities, and internal execution strategies.

• Strong leadership in project management and problem-solving abilities in dynamic, uncertain environments.

• Proven history of driving execution across cross-functional teams while sustaining momentum through intricate implementations.

• Capability to merge strategic thinking with operational execution and measurable results.

• A BA/BS degree is required.

• Preferred direct experience with health plans, managed care organizations, payors, or related healthcare entities.

• Familiarity with payor implementation challenges, such as care management workflows, utilization management, member engagement, operational change management, and cross-functional coordination is preferred.

• Experience in developing or enhancing repeatable deployment processes, playbooks, and delivery frameworks is preferred.

• Preferred experience with AI, digital health, member operations tools, care navigation, or healthcare technology deployments.

• Knowledge of healthcare compliance regulations, including HIPAA and relevant data management considerations, is preferred.

• Candidates must reside in the United States.

• Must possess legal authorization to work in the United States.

• Willingness to travel approximately 20–40% of the time is required.

🏝️ Benefits

• Regular travel, generally 25 to 40% based on the deployment schedule, for on-site implementation support, customer meetings, training, and go-live initiatives.

• Equal opportunity employer.

• Accommodations during the hiring process are available upon request.