Deployment Strategist, CSS

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the entire lifecycle for a range of strategic clients, encompassing deployment, go-live, adoption, retention, and growth.

• Cultivate and maintain relationships with clients, from end users to executive leadership.

• Oversee deployments from the initial kickoff phase through to the go-live stage.

• Draft technical specifications for configuration and integration processes.

• Promote adoption and growth within client accounts.

• Develop processes, tools, and AI-driven systems that enhance Fathom's scalability.

• Ensure client referenceability and minimize the duration from contract signing to go-live.

⛳️ Requirements

• A minimum of 4 years of experience in solutions engineering, integrations engineering, business operations, management consulting, investment banking, or technical account management.

• Experience in Epic and healthcare integrations.

• Proven history of independently managing complex, high-stakes client relationships.

• Regular use of AI tools (LLMs, automation) in your daily tasks.

• Proficiency in SQL, Python, and HL7.

• Capability to troubleshoot software issues and debug integrations.

• Excellent written and verbal communication skills.

• Preferred: experience in revenue cycle management.

• Preferred: background in high-growth startup environments.

• Preferred: residency in New York City.

🏝️ Benefits

• Equity options.

• 401K matching program.

• Comprehensive health, dental, and vision insurance.

• Opportunity to engage with cutting-edge AI technology that has real-world applications.

• Access to a senior team comprised of highly skilled operators.

• An environment that promotes high ownership and autonomy.