Deployment Specialist – Forward Deployed Engineering

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a hands-on technical expert within Forward Deployed Engineering for intricate customer programs.

• Convert customer specifications and solution designs into actionable technical implementation tasks.

• Set up, test, and verify customer-specific solutions across supported UJET products and services.

• Recognize technical obstacles, risks, dependencies, and gaps in implementation.

• Create, test, and document lightweight scripts, technical workarounds, proofs of concept, and customized solutions.

• Assist with customer testing, user acceptance testing, production readiness, launch, and post-launch stabilization.

• Design, configure, test, and troubleshoot integrations between UJET and customer or third-party systems.

• Engage with REST APIs, HTTP methods, API endpoints, webhooks, authentication, headers, request parameters, and response payloads.

• Read, interpret, and troubleshoot JSON and other structured data formats.

• Read, comprehend, and modify application, integration, and sample code using Python, JavaScript, and HTML.

• Analyze logs and correlate events across systems to diagnose complex deployment challenges.

• Reproduce issues and differentiate between configuration, implementation, integration, environment, infrastructure, and product-defect issues.

• Configure, test, and enhance AI-driven customer experiences and refine generative-AI prompts.

• Assess AI-generated responses and create repeatable validation scenarios.

• Design and configure conversational and virtual-agent experiences, including intents, entities, routing logic, API interactions, webhooks, error handling, and handoffs.

• Collaborate directly with customers, partners, developers, architects, administrators, IT teams, contact-center teams, operations teams, and business stakeholders.

• Lead or engage in technical discovery, implementation, troubleshooting, and readiness sessions.

• Provide updates on technical status and escalate issues impacting customer timelines.

• Develop reusable scripts, implementation examples, integration patterns, templates, troubleshooting guidance, and internal documentation.

• Share insights gained and offer feedback to Product and Engineering teams to enhance tooling, APIs, documentation, and technical processes.

⛳️ Requirements

• A minimum of 3 years of experience in a technical customer-facing position such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development.

• Proven experience with complex enterprise software deployments, implementations, or integrations.

• Proficient knowledge of Python, JavaScript, and HTML, with the ability to read, understand, troubleshoot, and modify lightweight code.

• Experience with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations.

• Background in testing and troubleshooting API endpoints and integrated software systems.

• Capability to read and interpret application, platform, API, and integration logs.

• Strong skills in troubleshooting and root-cause analysis.

• Ability to review implementation code and identify typical logic, configuration, API, or integration issues.

• Experience in translating customer requirements into technical implementation tasks.

• Strong analytical and problem-solving capabilities.

• Exceptional written and verbal communication skills.

• Ability to convey technical concepts to both technical and non-technical audiences.

• Demonstrated ability to work directly with customers, partners, engineers, architects, administrators, and business stakeholders.

• Strong organizational skills and meticulous attention to detail.

• Ability to manage multiple technical priorities and customer interactions concurrently.

• Proven ownership of technical challenges until resolution.

• Ability to work effectively in scenarios where the technical solution or troubleshooting path is not immediately obvious.

• Ability to collaborate efficiently across Forward Deployed Engineering, Product, Engineering, Support, Professional Services, and other customer-facing teams.

• Applicants must be legally authorized to work in Canada without requiring current or future employer-sponsored visa sponsorship.

• Preferred: experience with CCaaS, conversational AI, generative AI, virtual agents, prompt engineering, CRM/contact center/telephony integrations, webhooks, API testing tools, observability/logging platforms, cloud platforms, Git, SaaS/cloud-native environments, proofs of concept, software development lifecycle concepts, authentication/authorization, application security, and enterprise customers.

🏝️ Benefits

• Medical, dental, and vision benefits.

• 401(k) plan.

• Wellness benefits.

• Opportunity to engage in impactful work that shapes the future of customer experience.

• Collaborative and inclusive team culture.

• Equal employment opportunities.

• SDPC training and role-specific security, data protection, and compliance responsibilities.

• Reasonable accommodations during the application process, including alternatives to AI-assisted screening.