Deployment Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the implementation for new pilot clients by setting up agents, workflows, and automations tailored to each client's specific needs.

• Serve as the main point of contact throughout the pilot phase.

• Cultivate trust and guide pilots towards successful transitions to paid accounts.

• Track client usage and agent performance to proactively identify potential issues.

• Diagnose and resolve configuration issues, workflow failures, and problems with agent behavior.

• Clearly communicate technical issues and their resolutions to clients.

• Keep a record of recurring issues and configuration trends to enhance onboarding and product setup.

• Collaborate with product and engineering teams to escalate and document bugs, edge cases, and feature deficiencies.

• Manage the 30-day process of transitioning from pilot to paid conversion.

• Deliver technical implementation and customer support to ensure successful adoption and measurable client benefits.

⛳️ Requirements

• A minimum of 5 years of experience in implementation, onboarding, or technical customer success/support roles.

• Exceptional written and verbal English skills.

• Proficiency in working with workflow/automation tools, including creating or configuring automations, integrations, or no-code/low-code workflows.

• Strong troubleshooting skills with an ability to identify root causes effectively.

• Experience in Customer Success, Technical Support, Solutions/Implementation, or a similar technology-related role.

• Highly detail-oriented and organized, capable of managing multiple client accounts at once.

• Familiarity with workflow automation tools such as n8n and Zapier.

• Must possess personal equipment, including a laptop and a reliable internet connection.

• A Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field is preferred or considered a plus.

• Experience in QA, testing, or bug-hunting is preferred or considered a plus.

• Background with AI agent platforms, chatbot/voice agent configuration, or similar technologies is preferred or considered a plus.

• Previous experience working with U.S.-based clients or teams is preferred or considered a plus.

🏝️ Benefits

• Work-from-home arrangement