Dental Provider Relations Representative – Contact Centre

This is a fully remote position, open to applicants in Canada.

📋 Description

• Handle phone inquiries from healthcare providers about subscriber verification, benefit eligibility, plan maximums, prior approval requirements, and claims.

• Validate claims using online adjudication systems.

• Recommend enhancements to workflows and processes.

• Document and relay provider feedback to the relevant Team Manager and/or Manager.

• Assist with projects and analyses utilizing Excel, Word, and various other software applications.

• Record call details.

• Support with additional tasks as necessary.

⛳️ Requirements

• Proficiency in computer applications, especially Microsoft Office (Word and Excel), is essential.

• A background in medical, dental, or pharmacy fields, along with knowledge of dental procedures, health procedures, or drug names, is advantageous.

• Demonstrated experience in customer service, either in person or on the phone, is preferred.

• Dedication to a career as a call center representative.

• Excellent listening and problem-solving abilities.

• Friendly telephone demeanor.

• Capability to excel in a fast-paced environment.

• Research and analytical skills to identify root causes of issues.

• Strong attention to detail and organizational capabilities.

• Eagerness for ongoing learning.

• Advanced customer service skills.

• A criminal record check that meets Alberta Blue Cross standards is required as a condition of employment following a conditional offer.

🏝️ Benefits

• Opportunities for career advancement.

• A healthy work-life balance.

• A dynamic, innovative, and team-oriented environment.

• An inclusive workplace that appreciates diversity and unique perspectives.

• A criminal record check is required after a conditional offer.