Dental Patient Chat Support Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee a substantial volume of incoming patient inquiries via live chat, WhatsApp, and various other messaging platforms.

• Respond swiftly and professionally to potential patients, offering valuable information and assisting them throughout the booking process.

• Address inquiries related to dental treatments, consultations, appointments, and general patient questions.

• Follow up with interested prospective patients who have not yet scheduled a consultation.

• Establish trust and rapport through clear, empathetic, and professional written communication.

• Manage multiple conversations concurrently while ensuring accuracy and timely responses.

• Keep comprehensive and precise records of patient interactions, inquiries, and follow-ups within the CRM system.

• Identify opportunities to transform inquiries into scheduled consultations, ensuring prospective patients receive continuous support during their journey.

⛳️ Requirements

• Prior experience in a dental practice, dental group, or healthcare setting, with a solid understanding of patient inquiries and appointment scheduling.

• Demonstrated experience handling high volumes of patient inquiries through live chat, WhatsApp, or other written communication methods.

• Proficient written English, with exceptional spelling, grammar, and the ability to communicate clearly and professionally.

• Capacity to manage multiple live conversations simultaneously while maintaining a high level of service.

• Outstanding attention to detail, organizational skills, and follow-through.

• Comfortable working towards response time, patient engagement, and booking objectives.

• Experience with CRM systems, live chat platforms, or patient management software.

• A warm, empathetic, and patient-centered approach, with the ability to manage sensitive inquiries professionally.

• Availability to work UK evening hours and Saturdays, with a dependable home office setup, stable internet connection, and backup power.

🏝️ Benefits

• Comprehensive training and support to enhance your skills.

• Opportunities for career advancement within the organization.

• A collaborative and supportive team environment.

• Flexible working hours to accommodate your lifestyle.