Dental Insurance & Billing Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Confirm patient insurance eligibility and benefits, carry out pre-authorizations, and guarantee precise insurance documentation.

• Aid patients in comprehending their insurance coverage, treatment estimates, and anticipated out-of-pocket expenses for different treatment options.

• Facilitate billing-related processes, keep organized records, and assist with administrative duties to promote smooth daily operations.

• Provide front desk and receptionist support as necessary.

• Professionally manage incoming and outgoing patient calls.

• Offer patient scheduling and appointment assistance.

• Handle email and phone call management, including follow-ups on voicemails.

• Distribute X-ray results and other patient communications.

• Assist with backup scheduling and patient coordination.

• Ensure a consistently positive, professional, and patient-focused experience.

⛳️ Requirements

• Experience Requirements

• - Medical education or degree: Not required

• - Prior experience as a Virtual Assistant: Preferred but not mandatory

• - Medical license (doctor, nurse, PT, etc.): Not required

• Preferred Qualifications

• - Experience in the dental industry is highly desirable

• - Expertise in insurance verification and billing

• - Familiarity with insurance plans and calculations of out-of-pocket costs preferred

• - Knowledge of the Open Dental practice management system preferred, or the ability to learn quickly during the clinic's transition from Egosap

• - Excellent phone communication skills

• - Experience in patient-facing customer service

• - Capability to efficiently manage multiple insurance-related inquiries

• - Professional demeanor and outstanding interpersonal skills for patient interactions

• Basic requirements

• - Proficiency in clear spoken and written English is essential

• - Relevant work experience is required

• - Must be able to provide an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]

• - Must be available for video meetings with the camera on when necessary

• Technical requirements

• - Device: Reliable laptop or desktop computer

• - Internet: High-speed connection (minimum 10 Mbps)

• - Audio: Noise-canceling headset

• - Video: Webcam for virtual meetings

• - Workspace: Quiet and professional environment

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to assist you in confidently managing PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our exclusive training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and boost long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off in accordance with the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be authorized by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to enable you to perform at your best.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.