Demand Account Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of affiliate and API-integrated demand partners executing user acquisition campaigns on the Xsolla Offerwall, serving as their main point of contact on a daily basis.

• Facilitate the onboarding process for new affiliate and API partners, collaborating with technical and operations teams to ensure integrations are completed accurately and within the designated timeline.

• Keep precise records of partner accounts, campaign setups, and integration statuses in CRM and internal tracking systems.

• Track live campaigns across affiliate and API partners, identifying performance anomalies and working with internal teams to swiftly resolve discrepancies.

• Assist partners with technical inquiries regarding API documentation, tracking setup, postback configuration, and feed integration.

• Work with the technical team to triage and resolve integration challenges, acting as an effective communication link between partners and internal stakeholders.

• Regularly review campaign data utilizing KPIs such as CPI, CTR, conversion rate, and install volume to identify issues and highlight optimization opportunities.

• Generate regular performance reports and campaign summaries for partners, converting data into clear, understandable updates.

• Aid senior account managers in the creation of business reviews, renewal materials, and growth presentations for key accounts.

• Address partner inquiries promptly and professionally, maintaining a high standard of service in all communications.

⛳️ Requirements

• 1–2 years of experience in account management, partner support, digital advertising operations, or a related field; experience in AdTech, affiliate marketing, or mobile advertising is preferred.

• Excellent written and verbal communication skills — clear, concise, and professional in all interactions with partners.

• Comfortable working with campaign data and performance metrics such as CPI, CTR, install volume, and conversion rate, with the ability to identify trends, escalate issues, and summarize findings effectively.

• Highly organized with a strong attention to detail; capable of managing multiple accounts and tasks at once.

• A collaborative team player, comfortable working across product, operations, and technical teams.

• Proficient in Google Sheets or Excel for tracking and reporting purposes.

• Nice to Have: Familiarity with affiliate networks, API integrations, or performance marketing platforms.

🏝️ Benefits

• 100% company-paid medical, dental, and vision plans

• Unlimited Flexible Time Off

• Personalized career roadmap for each employee

• Professional development through training and educational opportunities