Delivery Planning Team Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee daily operations by delegating tasks, coordinating team efforts, and adjusting priorities to ensure operational continuity and meet delivery goals.

• Guide and develop the team through practical coaching, training, clear performance expectations, and constructive feedback.

• Track key performance indicators related to routing accuracy, capacity, and workflow to address bottlenecks and manage operational risks.

• Promote process standards and enhancements by enforcing standard operating procedures (SOPs), identifying root causes of problems, and supporting system or process improvements.

• Work collaboratively with Transportation, Distribution, Guest Care, and Stores to address cross-functional challenges and optimize the delivery workflow.

• Facilitate team communications through regular meetings to ensure alignment on objectives and priorities.

• Perform routing responsibilities when additional coverage is necessary.

• Partner with the Manager of Fleet Capacity & Compliance and cross-functional teams to enhance planning processes, systems, reporting, and departmental efficiency.

⛳️ Requirements

• High school diploma is required.

• A minimum of 3 years of experience in logistics, delivery planning, routing, capacity management, or a related operational field is necessary.

• At least 1 year of formal or informal leadership, coaching, or training experience is preferred.

• Proven experience in analyzing operational performance, addressing workflow or capacity challenges, and suggesting improvements is essential.

• Familiarity with process improvement, systems implementation, user acceptance testing, automation, or technical teams is a plus.

• Experience using routing software or Storis is considered beneficial.

• Highly organized with the capacity to prioritize tasks and handle multiple responsibilities simultaneously.

• Ability to meet stringent deadlines.

• Exceptional verbal, written, and electronic communication skills.

• Knowledge of geographical locations in Canada is advantageous.

• Flexible availability is required, as the team operates 7 days a week with schedules potentially including evenings and/or weekends.

• Occasional overtime may be necessary with little or no advance notice to meet deadlines.

🏝️ Benefits

• Competitive market wages.

• Comprehensive benefits package.

• Generous employee discounts.

• Opportunities for career advancement and ongoing development.

• A respectful and family-oriented workplace that upholds strong company values.

• The chance to work for one of Canada's Best Managed Companies.