Delivery Manager

This is a fully remote position, open to applicants in Arizona, +16 more states.

📋 Description

• Take full ownership of delivery for assigned projects, responsible for schedule, scope, resource allocation, and customer outcomes.

• Manage risks and issues: maintain registers, escalate promptly, and drive decisions to resolution.

• Lead customer and internal delivery meetings (kickoffs, weekly updates, technical reviews).

• Plan and organize engineering assignments based on skill set, capacity, and priority.

• Facilitate technical decision-making with engineering and infrastructure teams.

• Safeguard project scope and enforce change control procedures.

• Maintain delivery documentation that withstands audits: project plans, decision logs, risks/issues, change requests.

• Provide reports suitable for executives and distribute meeting notes within 24 hours.

• Drive post-project retrospectives and translate lessons learned into actionable improvements.

• Monitor the health and trends of the portfolio and propose corrective actions.

• Enhance delivery scalability by standardizing templates, refining intake and kickoff processes, and minimizing rework through improved governance.

• Advance delivery standards and workflows to boost predictability, transparency, and customer experience across all engagements.

⛳️ Requirements

• Over 5 years of experience in managing technical delivery or implementation projects.

• Proven experience managing projects related to infrastructure, cloud, SaaS, IT services, or eDiscovery technologies.

• Demonstrated ability to manage cross-functional technical resources such as engineers, consultants, or implementation specialists.

• Established leadership in delivering technical or infrastructure projects.

• Working knowledge of VMware, Windows Server, Active Directory, networking, storage, and disaster recovery.

• Strong governance in delivery processes: milestone planning, change control, risk escalation, and stakeholder alignment.

• Excellent communication skills suitable for executive-level interactions and able to foster ownership across cross-functional teams.

• Technical fluency to challenge assumptions and effectively translate engineering specifics into customer-friendly language.

• Familiarity with service and project management tools (e.g., ConnectWise, Asana).

• Proficient in Microsoft 365 (Excel, Teams).

• Self-motivated, adaptable, and composed under pressure.

🏝️ Benefits

• Remote-first work environment.

• High-value, low-cost BCBS health insurance plan.

• 401(k) plan with company matching.

• Generous time off, including a full week in December.

• Paid parental leave for both primary and secondary caregivers.

• Wellness reimbursement program.