Delivery Lead

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take full ownership of delivery from start to finish, managing scope, quality, timeline, and budget for assigned projects.

• Serve as the primary client contact, nurturing day-to-day client relationships.

• Address escalations swiftly and provide regular progress updates.

• Document and proactively highlight risks, acting as the first escalation point for delivery challenges.

• Collaborate with third-party implementation partners and suppliers, including Databricks.

• Monitor revenue, costs, and margins against the approved project baseline.

• Communicate delivery progress, client health, and commercial performance to the Portfolio Head.

• Review Statements of Work (SOWs), assist with estimates, and provide guidance on team composition for new opportunities.

• Confirm feasibility in conjunction with the Engagement Lead.

• Identify upsell and expansion opportunities while supporting account strategy and engagement evaluations.

• Guide and support technical, project management, and business analyst teams.

• Manage employees through one-on-one meetings, development discussions, performance reviews, well-being check-ins, and leave approvals in BambooHR.

• Offer constructive feedback on every project team member.

• Consistently apply delivery processes and incorporate lessons learned back into the business line.

⛳️ Requirements

• Proven experience in delivering complex software projects from inception to completion.

• Capability to manage multiple accounts concurrently without significant delivery risks.

• Strong commercial awareness, including managing a project P&L, monitoring margins against baseline, reviewing SOWs, and creating estimates.

• Ability to establish trust with senior client stakeholders as a reliable advisor.

• Previous experience in line management.

• Skill in providing direct, actionable feedback while supporting team development and well-being.

• Knowledge of clients’ industries, business objectives, and StructureIt’s service offerings.

• Technical expertise.

• Familiarity with software development methodologies, preferably agile.

• Approachable demeanor, calm in high-pressure situations, and genuine.

• Understanding of compliance standards such as SOC and ISO.

🏝️ Benefits

• Fully remote work option or office work with daily lunch provided.

• Flexible working hours.

• High-spec Dell laptop provided.

• Financial contribution towards a personal keyboard of your choice, which you can keep.

• Work-from-home financial assistance of up to R10,000 for office-related purchases, repayable over six months.

• Comprehensive insurance coverage fully paid on top of salary.

• Discovery Classic Saver medical aid with Vitality, plus Stratum Gap Cover, for you, your partner, and up to three children.

• Life insurance coverage through Simply at twice your annual salary.

• Occupational disability insurance at one times your annual salary.

• Family funeral coverage of R40,000.

• Competitive base salary at or above market rate.

• A 13th check during your annual review for satisfactory performance, with multiples for exceeding expectations.

• Salary increases aligned with published inflation for your country of employment.

• Referral bonuses for introducing new hires who successfully pass probation.

• Training budget for courses and books, funded upon approval from your lead.

• Access to cutting-edge AI tools provided by the company, with dedicated time for learning.

• Employee-centric culture that promotes work/life balance.

• Emphasis on psychological safety.

• Annual company outings.

• 20 days of annual leave.

• Three months of paid maternity leave after six months of service, and an additional six months after eighteen months of service.

• Two days per year allocated for conference attendance, with paid leave for presenting.

• Ten days of paid parental leave for partners, fathers, and adoptive parents.

• Five days of study leave, three days of family responsibility leave, one moving day, and one volunteer day each year.

• After two years: monthly company-paid benefits of your choice—such as phone contracts, Uber vouchers, retirement annuity contributions, or petrol expenses.

• After three years: bursary for further studies in your field.

• After five years: an additional three days of annual leave each year thereafter.

• After seven years: a company-funded weekend getaway plus an extra paid leave day on either Friday or Monday.

• After ten years: six weeks of paid leave and an additional month's salary.

• After fifteen years, and every five years thereafter: four weeks of paid leave.