Delivery Director – AI Foundry, Anthropic Business

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of delivery and operational excellence, ensuring customer satisfaction, portfolio health, and account growth across enterprise AI and Anthropic-focused services.

• Manage relationships with executive clients and supervise the assigned AI Foundry portfolio.

• Oversee the AI strategy, readiness, Claude-powered solutions, AI platform architecture, RAG, agentic AI, workflow automation, ServiceNow integration, governance, adoption, and managed AI operations engagements.

• Provide leadership in direction, governance, escalation, quality and compliance oversight, risk management, financial-performance management, staffing alignment, and delivery planning.

• Ensure portfolio delivery is of high quality, completed on time, and within budget.

• Develop and nurture client relationships to facilitate project outcomes, adoption, account expansion, and long-term growth.

• Act as a senior escalation point for issues related to delivery, scope, stakeholders, quality, technical matters, security, adoption, and commercial aspects.

• Establish measurable business outcomes, success criteria, adoption metrics, and value-realization plans.

• Promote responsible AI controls encompassing security, privacy, human oversight, data controls, evaluation, testing, observability, and operational readiness.

• Collaborate with architects and client teams to guarantee technical quality, scalability, performance, and architectural alignment.

• Enhance AI Foundry delivery frameworks, governance processes, accelerators, and reusable playbooks.

• Lead transitions from sales to delivery, including SOW, proposals, RFPs, scopes, estimations, staffing, governance, kickoffs, and mobilization reviews.

• Manage portfolio capacity, dependencies, risks, milestones, financial performance, forecasting, utilization, backlog, bookings conversion, margin, and resource allocation.

• Coach, mentor, develop, hire, and manage both direct and indirect reports across technical, consulting, delivery, and cross-functional disciplines.

• Foster inclusive, high-performing teams across various functions, geographies, cultures, and time zones.

• Engage in pre-sales, account planning, opportunity reviews, deal assessments, RFP responses, and solution development.

• Drive bookings and expansion within existing accounts while supporting new-logo opportunities.

• Identify client needs to inform new AI Foundry offerings, accelerators, delivery methodologies, and thought leadership.

• Maintain personal utilization through executive governance, delivery oversight, account strategy, escalations, solution shaping, workshops, and strategic advisory work.

⛳️ Requirements

• Bachelor’s degree and/or equivalent relevant work experience.

• 12+ years of experience in professional services, consulting, technology delivery, digital transformation, enterprise platforms, or a related field.

• 8–12 years of experience in program and project management, delivery leadership, or client engagement management.

• 5+ years of experience in portfolio management, account delivery leadership, or P&L/margin accountability.

• 5+ years of experience managing people.

• 2+ years of experience in delivery leadership on enterprise AI/GenAI programs, including at least one production LLM or agentic deployment.

• Experience in leading complex enterprise technology programs involving multiple stakeholders, distributed teams, interdependent workstreams, and executive governance.

• Experience in supporting pre-sales, SOW development, estimation, solution shaping, or account-growth activities.

• In-depth understanding of consulting, professional services, enterprise delivery, and client-account management.

• Extensive knowledge of portfolio, program, and project management methodologies and delivery governance.

• Strong familiarity with enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption.

• Comprehensive understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences.

• Familiarity with Anthropic and Claude enterprise implementation concepts.

• Strong financial acumen, including forecasting, revenue management, margin management, utilization, estimation, and delivery-cost control.

• Excellent written, verbal, presentation, facilitation, and communication skills with executive stakeholders.

• Ability to lead multifunctional teams across various time zones.

• Capacity to collaborate across Sales, Delivery, Professional Services, Managed Services, Resource Management, Product, Engineering, Practice, and executive leadership.

• Ability to thrive in a matrixed, fast-paced growth environment.

• Sales-value training or consultative-selling experience is advantageous.

• Agile, Scrum, PMP, ServiceNow, cloud, AI/ML, responsible-AI, or Anthropic/Claude certifications are highly preferred but not mandatory.

🏝️ Benefits

• A diverse and inclusive workplace.

• An equal opportunity workplace and affirmative action employer.

• Support for disability accommodations.

• Up to 25% travel based on client and business needs.