Delivery Director – AI Foundry, Anthropic Business

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of delivery and operational excellence, ensuring customer satisfaction, portfolio health, and account growth for NewRocket’s enterprise AI and Anthropic-focused services.

• Manage relationships with executive clients and ensure smooth delivery across AI Foundry offerings.

• Supervise the assigned AI Foundry portfolio, providing direction, governance, escalation leadership, quality and compliance management, risk and financial performance oversight, staffing alignment, and delivery planning.

• Collaborate with Sales, Solution Consulting, Practice Leaders, and Anthropic/AI Foundry teams to support bookings, enhance client relationships, shape opportunities, validate scope and estimates, identify staffing requirements, and ensure effective Sales-to-Delivery transitions.

• Guarantee high-quality, timely, and budget-compliant delivery across AI Foundry and Anthropic services.

• Oversee enterprise AI engagements, including AI strategy, Claude-powered solutions, RAG, agentic AI, platform enablement, workflow automation, ServiceNow integration, data enablement, governance, and managed services.

• Act as the senior escalation point for delivery, scope, stakeholder, quality, technical, security, adoption, and commercial issues.

• Propel delivery governance, methodology compliance, quality frameworks, project controls, responsible AI practices, security, privacy, testing, observability, and operational readiness.

• Manage portfolio planning, project health, capacity, dependencies, risks, milestones, financial performance, revenue forecasts, utilization, backlog, bookings conversion, margins, and delivery forecasting.

• Collaborate with Resource Management and Practice Leadership to address staffing and capability needs.

• Coach, mentor, and develop both direct and indirect reports across AI, engineering, architecture, ServiceNow, consulting, program management, data, and platform disciplines.

• Lead hiring processes, onboarding, goal setting, performance evaluations, feedback, succession planning, and career development.

• Cultivate high-performing, inclusive teams across different functions, geographies, cultures, and time zones.

• Engage in pre-sales meetings, account planning, opportunity reviews, deal assessments, SOW evaluations, RFP responses, and solution-shaping activities.

• Drive bookings and growth within existing accounts while influencing new-logo bookings.

• Establish executive relationships to identify opportunities for AI Foundry, Anthropic, ServiceNow, managed services, data, experience, and transformation offerings.

• Maintain personal utilization through executive governance, delivery oversight, account strategy, escalations, solution shaping, workshops, and strategic advisory tasks.

⛳️ Requirements

• Bachelor's degree and/or equivalent relevant work experience.

• Over 12 years of experience in professional services, consulting, technology delivery, digital transformation, enterprise platforms, or a related field.

• 8–12 years of program and project management, delivery leadership, or client engagement management experience.

• More than 5 years of experience in portfolio management, account delivery leadership, or P&L/margin accountability.

• At least 5 years of people management experience, including coaching and developing technical, consulting, delivery, or cross-functional teams.

• A minimum of 2 years of delivery leadership on enterprise AI/GenAI programs, including at least one production LLM or agentic deployment.

• Experience leading complex enterprise technology programs with multiple stakeholders, distributed teams, interdependent workstreams, and executive governance.

• Experience in pre-sales support, SOW development, estimation, solution shaping, or account-growth initiatives.

• Extensive knowledge of consulting, professional services, enterprise delivery, and client-account management.

• In-depth knowledge of portfolio, program, and project management methodologies and delivery governance.

• Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption.

• Broader understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences.

• Familiarity with Anthropic and Claude enterprise implementation concepts, including prompt and context engineering, tool use, structured outputs, RAG, responsible AI, evaluation, and human-in-the-loop controls.

• Ability to assess, communicate, and mitigate complex technical, delivery, financial, security, data, operational, and stakeholder risks.

• Strong financial acumen, including forecasting, revenue management, margin management, utilization, estimation, and delivery-cost control.

• Excellent written, verbal, presentation, facilitation, and executive-stakeholder communication skills.

• Proven ability to lead, motivate, and align multifunctional teams across various time zones.

• Strong people-leadership capabilities.

• Ability to collaborate effectively with Sales, Delivery, Professional Services, Managed Services, Resource Management, Product, Engineering, Practice, and executive leadership.

• Ability to simplify complex technical and business situations into practical decisions, clear delivery plans, and measurable outcomes.

• Comfortable working in a matrixed organization, managing ambiguity and change, and thriving in a fast-paced growth environment.

• Sales-value training or consultative-selling experience is a plus.

🏝️ Benefits

• A diverse and inclusive workplace.

• An equal opportunity workplace and affirmative action employer.

• Availability of disability accommodations.

• Personal utilization aligned with NewRocket expectations and assigned leadership roles.

• Opportunities for professional development through coaching, mentoring, career progression, and employee development.

• Opportunities to enhance skills in enterprise AI, Anthropic and Claude solutions, ServiceNow AI, agentic workflows, data and cloud platforms, delivery leadership, governance, and client advisory.