Delivery Coordinator

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver Tier 1 operational support to client users, suppliers, and the program team.

• Oversee shared email accounts and the helpdesk, addressing tickets and inquiries until successful resolution.

• Ensure proper onboarding of contractors in compliance with regulations.

• Administer the complete invoice error resolution and validation process, which includes addressing accounting code issues and following up on invoice aging.

• Conduct program compliance audits.

• Verify rehire restrictions.

• Process updates for data entry.

• Analyze case-management activities and implement findings operationally.

• Track timesheet approvals and any delays.

• Assist in processing security ID requests.

• Review program reports, identify issues, and take appropriate action.

• Carry out assessments/audits as per the agreed scope.

• Monitor tenure through reporting in collaboration with the service delivery team.

• Update Quick Reference Guides (QRGs).

• Manage changes in assignments and work orders.

• Follow up on workflow items awaiting approval.

⛳️ Requirements

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and attention to detail.

• Proficient in handling multiple tasks and prioritizing effectively.

• Experience with helpdesk systems and ticket management.

• Knowledge of compliance and audit processes.

• Ability to work collaboratively in a team-oriented environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Supportive team culture focused on collaboration and innovation.