Deliverability Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Advocate for clients by applying Cordial’s deliverability philosophy.

• Onboard and implement programs for a diverse array of clients.

• Analyze deliverability data, including bounce logs, engagement recency, SNDS, and GPT.

• Provide actionable insights through reports, business reviews, and regular client meetings.

• Collaborate closely with Client Success Managers, Solutions Experts, and Support teams.

• Manage expectations of internal stakeholders and external clients regarding projects and timelines.

• Work in tandem with Client Success, Strategy, and Support teams.

• Develop and disseminate best practices to clients and internal teams.

• Document and track ongoing project work.

• Create content for the blog and knowledge base.

• Identify process inefficiencies and implement innovative solutions.

• Monitor email communities and report on industry trends that impact clients.

• Represent Cordial at industry events and communities such as M3AAWG, EEC, EmailGeeks, and CSA.

• Occasionally assist in the sales process.

• Support the implementation and onboarding of new clients.

• Undertake side projects aimed at enhancing processes and the client experience.

⛳️ Requirements

• A minimum of 3 years of experience in a deliverability-related role.

• Familiarity with MTA service providers (Sparkpost, SendGrid, PMTA, etc.).

• Expertise in sending emails to top-tier ISPs and MBPs (Microsoft, Gmail, VMG).

• Strong comprehension of email authentication protocols (SPF, DKIM, DMARC, ARC, BIMI, etc.), SMTP protocols, and industry best practices.

• Direct experience in onboarding new clients, including IP and domain warmups.

• Capacity to work independently and discern the next priority task.

• Ability to interpret complex data for non-technical marketers and convey it effectively.

• Experience in consulting with C-level executives and other decision-makers.

• High emotional intelligence paired with excellent communication skills.

• Strong troubleshooting and problem-solving abilities.

• Proficiency in G Suite tools (Google Drive, Sheets, Docs, and Slides).

• Capable of managing multiple concurrent projects with varying complexities and priorities.

• Ability to detect issues, recognize patterns, propose solutions, and establish repeatable processes or documentation.

• Experience troubleshooting sending issues to APAC and EMEA regions is a plus.

• Foundational knowledge of APIs, SQL, and BI tools such as Tableau and Google Data Studio is a significant advantage.

🏝️ Benefits

• Equity.

• Bonus.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401(k) match.

• Flexible time off.

• Monthly wellness stipend.

• Monthly cell phone stipend.

• Childcare yearly reimbursements.

• Continued education yearly reimbursements.

• Healthy work/life balance.

• DE&I efforts.

• Respectful and open culture.