Debt Recovery Specialist – Outbound Calls, U.S. Accounts

This is a fully remote position, open to applicants in Mexico, +4 more countries.

📋 Description

• Review lists of overdue U.S. accounts and determine the order of calls to make

• Conduct outbound calls to U.S. customers regarding outstanding balances

• Understand customers' explanations and request a specific date for payment

• Verify prior payment commitments and follow up if payments have not been received

• Record every call and commitment made

• Send brief confirmation emails to document agreements

⛳️ Requirements

• Experience in making real collection calls, even if for a few months; experience with credit cards, loans, auto collections, BPO collections, and business invoices is applicable

• Proficient spoken English suitable for professional conversations with U.S. customers

• Approximately one year or more of experience in each role is preferred

• Full-time availability during U.S. business hours is required

• Resume must be in English, detailing month and year for each position held

• For each collections role, indicate what was collected and roughly how many calls were made daily

• Inbound customer service, retention, or sales experience without collections is not suitable

• Accounts receivable or billing roles primarily involving email, payment posting, or reconciliation are not an appropriate fit

• Supervisory or team-lead experience is not suitable for candidates looking to advance to that level

🏝️ Benefits

• A clear objective (money collected), with defined targets and direct coaching

• 100% remote work environment