Deal Desk Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Armada’s order form approval queue with a strong sense of urgency, ensuring prompt processing to enhance deal velocity and meet customer requirements.

• Create, evaluate, and finalize order forms in close collaboration with Sales, Customer Success, Finance, and Hardware teams, facilitating both hardware and software transactions.

• Ensure that all order forms adhere to established pricing, discounting policies, and legal standards.

• Act as a trusted advisor to the field, providing insights on order form structure, deal mechanics, and best practices for processes.

• Work closely with Legal and Finance to address non-standard deal terms and guarantee precise deal documentation.

• Conduct quality checks on executed order forms to verify completeness, accuracy, and readiness for booking and subsequent processes.

• Serve as an internal subject matter expert for Partner and resale order forms, ensuring compliance with pricing across regions and resale orders.

• Identify recurring deal challenges or process inefficiencies and collaborate with Deal Desk, Legal, Finance, and RevOps to suggest and implement enhancements.

• Assist in the continuous improvement of Deal Desk workflows, templates, and approval processes to align with Armada's growth.

• Maintain comprehensive documentation and guidance for order form procedures and standards.

• Act as a highly responsive resource for deal-related inquiries from cross-functional teams.

⛳️ Requirements

• 8 years of experience in Deal Desk, Financial Analysis, Sales Operations, Legal Operations, or a similar role within a B2B environment.

• Experience supporting global sales teams, ideally in a business that offers both hardware and software products.

• Strong attention to detail with the capacity to balance speed and accuracy in a fast-paced environment.

• Working knowledge of pricing approvals, discount structures, and the order-to-cash process.

• Exceptional communication skills and comfort in cross-functional collaboration with Sales, Legal, Finance, and Operations.

• Ability to manage multiple priorities, deadlines, and stakeholders at the same time.

• A collaborative and solutions-oriented approach.

🏝️ Benefits

• Competitive hourly rate

• Medical, dental, and vision (subsidized cost)

• Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)

• Retirement plan options, including 401(k) and Roth 401(k)

• Unlimited paid time off (PTO)

• 14 paid company holidays per year