Deal Desk Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the Deal Desk process from start to finish, which encompasses request intake, pricing assistance, approvals, contract support, and necessary follow-ups to move opportunities forward.

• Adjust and oversee quotes and order forms, ensuring they are accurate and compliant with the company's booking policies.

• Direct the daily deal approval process within Salesforce, which involves managing SLAs, tracking requests, and routing approvals to remove obstacles for deals.

• Handle deal exceptions and escalations comprehensively, facilitating swift internal alignment on non-standard requests while safeguarding commercial boundaries and future ARR.

• Collaborate with Finance, Legal, and Professional Services to guarantee seamless deal execution and consistent internal alignment.

• Work alongside Sales to formulate deal strategies and effective negotiation positions, structuring commercial terms that expedite closing while preserving long-term renewal and expansion ARR.

• Articulate deal value through clear and comprehensive proposals and updates for stakeholders to foster timely decision-making.

• Align with designated territories and participate in forecast calls to aid in pipeline execution and deal advancement.

• Recognize recurring challenges, bottlenecks, and quality deficiencies in deal execution; recommend process enhancements and automation opportunities.

⛳️ Requirements

• 7+ years of experience in Deal Desk, Revenue Operations, Sales Operations, Finance, Sales, or related fields, preferably within a SaaS or rapidly growing tech environment.

• Proven track record in a B2B SaaS Deal Desk or Revenue Operations setting, including expertise in quote and order management as well as approval workflows.

• Highly responsive and detail-oriented; capable of managing multiple simultaneous deal requests while ensuring accuracy even under tight deadlines.

• Salesforce experience is essential, including oversight of request intake and tracking processes.

• Demonstrated capability to work independently and prioritize tasks effectively in a dynamic environment.

• Strong skills in cross-functional collaboration and communication, with the ability to influence stakeholders and manage agreements with clarity and urgency.

• Proven adaptability to take on diverse responsibilities and quickly adjust to shifting priorities.

• A mindset focused on continuous improvement, with the capacity to challenge existing practices and refine processes.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• A vibrant and inclusive company culture.