DCX Team Leader

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Ensures that members of the client services team are fulfilling client expectations;

• Conducts continuous training for both new employees and seasoned staff;

• Monitors and manages attendance records of employees;

• Carries out regular evaluations of employee performance;

• Offers coaching and mentoring to team members experiencing performance or work-related challenges;

• Works collaboratively with various teams and departments on employee and operational issues;

• Notifies sales and hiring teams when there is a need for new hires;

• Consistently reports to the Customer Success Management leadership regarding key team metrics such as performance, goals, attendance, and other relevant concerns;

• Performs tasks comparable to those mentioned above.

⛳️ Requirements

• A minimum of 3 years of experience in a leadership role.

• At least 3 years of experience within the BPO industry.

• Proficiency in software: Microsoft Excel is required; knowledge of Microsoft Office is also necessary.

• Excellent written and spoken English skills: Very Proficient.

🏝️ Benefits

• Opportunities for remote work.

• Travel allowances provided.

• Meal provisions.

• Competitive salaries.

• Supportive management.

• Training focused on growth and development.