Database Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main administrator for Salesforce, Nimble AMS, and associated systems.

• Oversee daily system administration tasks, prioritize workload, resolve issues, and implement enhancements.

• Configure and sustain workflows, automations, permissions, system settings, and platform functionalities.

• Assess system enhancements, releases, and new features, providing recommendations for implementation.

• Manage system updates, testing, deployments, security, and overall reliability of the system.

• Establish and uphold data quality standards and governance practices.

• Ensure data integrity through validation, deduplication, audits, migrations, and database maintenance.

• Create reports, dashboards, and data insights for planning, decision-making, membership growth, and operational efficiency.

• Analyze membership and organizational data, suggesting improvements for processes and systems.

• Develop, maintain, and monitor integrations between Salesforce, Nimble AMS, learning management systems, marketing automation platforms, webinar tools, and other connected systems.

• Diagnose system and integration issues and coordinate resolutions with vendors and technical partners.

• Collaborate with internal stakeholders and external Salesforce and Nimble AMS partners to identify business needs and propose solutions.

• Provide Tier 2 technical support to both internal and external users.

• Create and maintain system documentation, business processes, and user procedures.

• Support and lead training, testing, and implementation activities.

• Assist with special projects and undertake other designated responsibilities.

⛳️ Requirements

• A Bachelor's degree in business information systems or a related field, or an Associate's degree in a relevant area with 3+ years of database administration experience is required.

• Certification as a Salesforce Administrator (201) is mandatory.

• Experience in administering Nimble AMS is highly preferred.

• Candidates lacking Nimble AMS experience should have a background in supporting intricate Salesforce-based systems and integrations.

• Experience in a membership association, nonprofit organization, trade association, or professional society is preferred.

• Familiarity with learning management systems is preferred.

• Experience using data cleansing, migration, or data management tools is preferred.

• Proficiency in Microsoft Office, SharePoint/OneDrive, and Adobe products is required.

• Understanding of data governance, reporting, and best practices in database administration is essential.

• Exceptional customer service, interpersonal, verbal, and written communication skills are necessary.

• Strong analytical, troubleshooting, and problem-solving skills are vital.

• Ability to identify opportunities for system, process, and data quality improvements, along with recommending practical solutions.

• Capability to manage competing priorities, work independently, and demonstrate sound judgment.

• Ability to effectively communicate technical concepts to non-technical audiences and collaborate across departments.

• A demonstrated eagerness for continuous learning and professional development is desired.

• A quiet and professional home office environment is a requirement.

🏝️ Benefits

• 40 hours of paid sick leave per calendar year.

• 4.62 vacation hours accrued per pay period (equivalent to 3 weeks per year).

• 40 hours of bereavement leave.

• 401K retirement plan with a 100% company match up to 4% of salary.

• Flexible spending accounts.

• Eight holidays plus your birthday (as a floating holiday).

• DMEC office closure following each in-person conference and from Christmas Eve through New Year's Day, with paid workdays during this period.

• Comprehensive health, dental, vision, group life, and short-term and long-term disability insurance fully covered.

• 80 hours of Paid Family Leave annually.

• Remote work opportunity.

• Provision of essential home-office computer equipment, including a laptop and printer.

• $100 monthly technology stipend.

• Limited travel requirements, including attendance at DMEC conferences and meetings several times a year.