Data Support Specialist III

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Gather, validate, and maintain data from various systems to ensure precision and completeness.

• Develop, analyze, and distribute reports, dashboards, and data summaries for both business and IT stakeholders.

• Investigate and resolve data inconsistencies, missing information, and system-related data challenges.

• Assist in User Acceptance Testing (UAT) by creating, managing, and verifying test data and outcomes.

• Oversee data quality and conduct audits to detect errors, trends, and areas for enhancement.

• Aid in data conversions, system implementations, upgrades, and integrations.

• Maintain data dictionaries, process documentation, and standard operating procedures.

• Support data governance, security, privacy, and SOX compliance requirements.

• Collaborate with business teams, analysts, developers, and project managers to comprehend data needs and resolve issues.

• Manage and fulfill requests for data extracts, queries, and ad hoc reporting.

• Monitor and communicate data metrics, project status, defects, and key performance indicators (KPIs).

• Identify opportunities to automate manual processes and enhance reporting efficiency.

• Assist with data quality, reporting, testing, and operational processes across IT and business functions.

• Partner with stakeholders to ensure the accuracy, integrity, and accessibility of vital business information.

• Promote efficient, data-driven decision-making throughout the organization.

⛳️ Requirements

• Bachelor's degree in a related field, or an Associate's degree coupled with seven (7) or more years of relevant experience, or a high school diploma or equivalent with nine (9) or more years of relevant experience.

• A minimum of five (5) years of experience in data support, data management, data operations, payer operations, or similar fields.

• Proven experience in creating and maintaining reports, dashboards, and data visualizations.

• Familiarity with supporting data quality initiatives, audits, and data governance programs.

• Experience in supporting User Acceptance Testing (UAT), system implementations, upgrades, or data conversions.

• Proficient in working with data across various business systems and operational environments.

• Understanding of SOX compliance, data security, privacy standards, and best practices in process documentation.

• Demonstrated experience in identifying and implementing process improvements and reporting automation solutions.

• Advanced understanding of data management practices, data quality principles, and reporting processes.

• Strong analytical, problem-solving, and troubleshooting abilities.

• Capability to interpret complex data and convey findings to both technical and non-technical stakeholders.

• Excellent organizational skills with the capacity to manage multiple priorities and meet deadlines.

• Outstanding verbal and written communication skills.

• Strong attention to detail with a commitment to data accuracy and integrity.

• Proven ability to collaborate effectively across business and technology teams.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability (STD)

• Long-term disability (LTD)

• 401(k)

• Paid Time Off (PTO) or Flexible Time Off (FTO)

• Tuition Reimbursement

• Employee Stock Purchase Plan