Data Services Analyst

This is a fully remote position, open to applicants in Bulgaria, +2 more countries.

📋 Description

• Conduct data review, reconciliation, analysis, and quality control activities across various studies, clients, data sources, and IQVIA systems and platforms.

• Investigate, troubleshoot, and resolve data discrepancies, mapping issues, exceptions, and operational challenges, identifying root causes and coordinating solutions with the appropriate teams.

• Assist in the setup, maintenance, validation, testing, and ongoing operational activities related to IQVIA clinical technology and data solutions.

• Interpret study, data, and business requirements, applying defined rules consistently while reviewing, validating, and processing data.

• Analyze information across systems and data sources to detect inconsistencies, gaps, and potential issues related to data quality.

• Independently manage assigned studies, activities, and deliverables, providing timely updates on risks, issues, dependencies, and milestones.

• Collaborate with clinical, technical, operational, and client-facing stakeholders regarding data-related inquiries, reporting requirements, and issue resolution.

• Support service requests, incidents, and change requests, including investigation, documentation, and appropriate escalation.

• Generate and maintain operational reports, reconciliations, metrics, and client deliverables.

• Identify opportunities for automation, standardization, and process enhancement to improve data quality, minimize manual effort, and increase operational efficiency.

• Contribute data and operational expertise to the ongoing development of technology-enabled working methods within Data Services.

• Share knowledge, best practices, and guidance with less experienced team members while fostering a collaborative global team environment.

⛳️ Requirements

• Bachelor's degree in business, Computer Science, Life Sciences, Information Technology, or a related field, or an equivalent combination of education and experience.

• Minimum of 3 years of experience as a Data Analyst.

• Strong analytical, investigative, troubleshooting, and problem-solving abilities.

• Experience in investigating and resolving data quality, reconciliation, or operational data issues.

• Exceptional attention to detail with a proven commitment to data accuracy and quality.

• Advanced skills in Microsoft Excel and data analysis.

• Experience in reporting, data reconciliation, and operational support activities.

• Capability to understand business and data requirements and translate them into practical data checks and operational solutions.

• Ability to work with complex datasets and investigate discrepancies across multiple data sources and systems.

• Proficient written and verbal communication skills, including the ability to convey complex data issues clearly to both technical and non-technical stakeholders.

• Ability to independently manage multiple priorities and deliverables in a fast-paced environment.

• Effective collaboration across global and cross-functional teams.

• Strong customer-focused mindset and stakeholder management skills.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Access to cutting-edge technology and tools to enhance productivity.

• Collaborative and inclusive company culture.