Data Privacy Specialist – Consumer Care Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and process requests related to consumer privacy rights, such as access, deletions, and opt-outs.

• Assist in identity verification processes utilizing approved methods.

• Prepare necessary files and documentation for supervisory review.

• Forward complex, sensitive, or high-risk requests to Privacy Leadership.

• Detect discrepancies, data quality issues, or policy exceptions during the handling of cases.

• Report suspected incidents, complaints, or regulatory risks through established channels.

• Record actions taken in accordance with recordkeeping requirements.

• Consistently apply privacy policies, standard operating procedures (SOPs), and playbooks.

• Engage in periodic quality reviews and remediation activities.

• Stay updated on relevant privacy and security requirements.

• Complete mandatory privacy and security training.

• Manage personal data strictly on a need-to-know basis.

• Operate under documented SOPs and quality controls with oversight from U.S.-based Privacy Leadership.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Over 2 years of experience in privacy operations, customer support, compliance operations, or related fields.

• Proven experience in handling sensitive personal data.

• Excellent attention to detail and a strong documentation discipline.

• Ability to consistently follow structured procedures.

• Proficient in written English in a professional context.

• Strong interpersonal skills with the ability to communicate effectively, focusing on issue de-escalation.

• No sponsorship eligibility.

• Experience in supporting U.S. and international privacy rights request workflows, such as CCPA and GDPR (preferred).

• IAPP Privacy certification (preferred).

• Experience with SharePoint (preferred).

• Proficiency in Microsoft Word and Excel (preferred).

• Familiarity with OneTrust (preferred).

🏝️ Benefits

• An equal opportunity employer, including considerations for disability and protected veteran status.

• No sponsorship eligibility.