Data Exchange Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers and third-party administrators with the implementation, testing, and support of inbound data connections.

• Diagnose transmission or formatting issues for external clients and internal processing areas.

• Serve as a bridge between the business community and IT.

• Provide technology vendors and plan holders with plan-specific requirements based on Guardian’s internal systems and standard formats.

• Comprehend vendor and plan-holder data capabilities and offer solutions for non-standard situations and formats.

• Address internal and external inquiries related to connections.

• Conduct comprehensive user acceptance testing of inbound eligibility files.

• Deliver exceptional customer service through clients’ preferred communication channels.

• Manage intricate calls that necessitate leadership in navigating complex technical data issues.

• Participate in training, job sharing, mentoring, and networking events.

• Uphold procedural guidelines and report any system-related issues.

• Engage in team meetings and assist colleagues in achieving deadlines and meeting customer expectations.

• Report to the GBO Team Leader, who in turn reports to the GBO Director.

⛳️ Requirements

• Experience with HIPAA data files is essential.

• Proficient computer skills: Text Pad or other EDI file viewing applications and MS Excel.

• Strong capability to manipulate data files to generate output in various formats.

• Adaptability in managing multiple tasks, shifting priorities, and tight deadlines.

• Excellent verbal and written communication abilities.

• Proven analytical skills.

• Ability to work effectively in a team environment and cultivate strong working relationships.

• High School diploma or equivalent is required.

• College degree is preferred.

• Experience in the insurance industry is preferred.

• Must be legally authorized to work in the United States without employer sponsorship, both now and in the future.

• Approximately 10% travel may be necessary.

🏝️ Benefits

• Opportunities for skill development.

• Leadership training.

• Philanthropic initiatives.

• Modern, supportive, flexible, and inclusive benefits and resources.

• Reasonable accommodations for disabilities, pregnancy, childbirth, or related medical conditions.

• Potential for annual, sales, or other incentive compensation.