Data and Quality Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the collection of contract data, ensuring accurate reporting, data governance, quality management, and performance monitoring activities.

• Formulate data standards, reporting protocols, documentation requirements, and performance measurement processes.

• Assist in implementing the Quality Management Plan, as well as data governance policies and performance reporting frameworks.

• Oversee data validation, quality assurance, quality control, audits, and monitoring of data integrity.

• Track KPIs, AQLs, service timelines, contract deliverables, and compliance requirements.

• Manage data management systems, dashboards, reporting tools, and business intelligence solutions.

• Create executive dashboards, Power BI reports, performance scorecards, and data visualizations.

• Gather, analyze, and report on both quantitative and qualitative data from surveys, interviews, focus groups, stakeholder feedback, and administrative systems.

• Perform trend analysis, root cause analysis, performance evaluation, and predictive analysis.

• Generate monthly, quarterly, annual, and ad hoc reports for federal stakeholders and project leadership.

• Convert complex data into actionable insights and recommendations.

• Spearhead Continuous Quality Improvement activities, quality reviews, monitoring efforts, corrective action plans, and performance enhancement initiatives.

• Assist with federal performance reviews, audits, monitoring visits, quality assessments, and contract compliance efforts.

• Collaborate with the IT department on data integration, API connections, workflow automation, data security, and reporting enhancements.

• Coordinate reporting across legal, operations, intake, psychosocial, language services, and pro bono teams.

• Supervise and mentor staff involved in data reporting, quality management, data analysis, and reporting.

⛳️ Requirements

• A Bachelor's degree in Data Science, Statistics, Public Health, Social Sciences, Evaluation, Information Systems, Public Administration, Business Analytics, or a related field, coupled with 8+ years of relevant experience.

• Alternatively, a Master's degree in a related field with 6+ years of relevant experience.

• Proficient in developing and managing dashboards, reports, and performance monitoring tools using platforms such as Power BI, Tableau, or similar.

• Experience in both quantitative and qualitative data analysis.

• Proven experience in managing large-scale data collection and reporting systems.

• Knowledge of implementing quality assurance, quality control, compliance monitoring, and continuous quality improvement processes.

• Experience in supervising technical and/or quality management staff.

• Ability to manage multiple reporting, compliance, and quality oversight activities at the same time.

• Experience in supporting complex federal, state, or large-scale nonprofit programs.

• Familiarity with monitoring contractual performance metrics, service-level requirements, and corrective action plans within federally funded programs.

• Preferred expertise with ORR, ACF, DOJ, HHS, or other federal programs.

• Preferred experience in supporting legal services, child welfare, refugee, immigrant, human services, health, or social service programs.

• Knowledge of Quality Management Plans, QASPs, CQI frameworks, or performance management systems.

• Experience with data governance, audit methodologies, compliance monitoring, and performance measurement systems.

• Skilled in developing executive-level reports, dashboards, and presentations for federal clients.

• Familiarity with Microsoft Power Platform, including Power BI, Power Automate, SharePoint, and Dataverse.

• Experience conducting satisfaction surveys, qualitative analyses, stakeholder feedback reviews, and mixed-methods evaluations.

• Understanding of federal reporting requirements, privacy standards, records management, and data security practices.

• Proficient in API integrations, ETL processes, SQL, and cloud-based reporting environments.

• Capability to obtain and maintain a Public Trust clearance.

• Strong leadership, supervision, team management, analytical, organizational, communication, presentation, and problem-solving skills.

• Ability to juggle multiple priorities and collaborate effectively with technical teams, program leadership, service providers, subcontractors, and government stakeholders.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.

• Confidential accommodation support.

• Full-time employment compensation range of $98,614.00–$167,644.00.