Data Analyst, User Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and take ownership of the reporting framework for Support.

• Collaborate with Support leadership to facilitate data-driven decision-making.

• Manage the multi-signal model that underpins bug and issue prioritization.

• Create dashboards intended for both internal teams and external customers.

• Ensure data quality, governance, and reliability for Support-related data products.

• Highlight Voice of Customer trends to the Product, Engineering, and GTM teams.

⛳️ Requirements

• Over 5 years of experience in data analytics, analytics engineering, or a comparable role.

• Proficient in SQL.

• Experienced in building models and transformations (using dbt or similar tools).

• Developed reporting systems and dashboards in a production environment.

• Capable of converting vague operational inquiries into precise analyses.

• Excellent communication skills with both technical and non-technical stakeholders.

• Self-motivated and adept at managing ambiguous problems from start to finish.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.