Dairy Field Technical Services Specialist

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Provide consultation to owners, managers, and veterinarians of production animal facilities regarding Bovine Lab Services and bovine diagnostics.

• Advocate for the growth and use of IDEXX products, services, and software.

• Build and nurture customer relationships.

• Oversee bovine services, including management of on-farm workflows, Herd Management Systems, Dairy Comp integration, troubleshooting, and collection of customer samples.

• Liaise with reference laboratories, monitor sample shipments, address sample issues, resolve StarLIMS/HMS integration challenges, and keep customers informed.

• Set up and provide training for customers on OSL and Bovine Onsite Labs equipment.

• Diagnose and resolve issues related to lab equipment and software.

• Enhance dairy farm management workflows and protocols.

• Assist with Xchek software through demonstrations, installations, training sessions, and troubleshooting.

• Participate in livestock trade shows, meetings, and customer interactions.

• Conduct BLS and OSL demonstrations and training sessions.

• Contribute to technical marketing materials and offer marketing insights.

• Create and revise customer technical documents, including Standard Operating Procedures (SOPs).

• Assist in generating potential sales leads.

• Provide phone support and manage Salesforce cases.

• Operate independently while adhering to established procedures and practices.

⛳️ Requirements

• Previous experience within the dairy sector.

• Strong and specialized technical knowledge of diagnostic products, software, and services.

• Familiarity with herd management systems, such as VAS, BoviSync, MILC, and DART.

• Excellent communication and interpersonal abilities.

• Proficient in facilitation and conflict resolution.

• Strong customer service skills, including the ability to identify and understand customer needs while maintaining solid relationships.

• Capability to address practical problems and manage concrete variables in situations with limited standardization.

• Awareness of competitors’ strengths and weaknesses.

• Exhibit professional maturity, adaptability, and responsiveness.

• Strong problem-solving and decision-making skills in a matrixed environment.

• High integrity and honesty.

• Goal-oriented, driven, and focused on service.

• Exceptional organization and prioritization skills.

• Willingness to travel approximately 75%, including 5 days of car travel weekly and 6–8 days of overnight travel monthly, with extended hours and weekend work as needed.

• Reside near a major airport.

• Must live in Wisconsin; Minnesota residency may also be considered.

• Proficiency in Microsoft PowerPoint, Excel, and Word.

• Fluent in English; Spanish language skills are recommended.

• Valid driver's license required.

🏝️ Benefits

• Opportunity to earn an annual cash bonus.

• Comprehensive Health, Dental, and Vision benefits starting from day one.

• 5% matching for 401k contributions.

• On-the-job training and opportunities for career advancement.

• A positive and respectful workplace that fosters productivity and well-being.

• Financial support options available.

• Pet insurance offered.

• Access to mental health resources.

• Paid days off for volunteering.

• Employee stock program.

• Foundation donation matching program.

• Competitive compensation package and incentives.