CX Specialist, French & English Speaker

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the primary point of contact for users and partners.

• Deliver exceptional customer service through various channels including email, chat, phone, and social media.

• Manage priority situations with sensitivity and care.

• Proactively reach out to users and stores when necessary.

• Enable users and partners to optimize their saved meals through proactive assistance and targeted retention initiatives.

• Represent the brand and promote sustainable customer practices.

• Anticipate partner and consumer challenges proactively.

• Highlight technical or operational concerns to internal stakeholders on a global scale.

• Report directly to the Customer Experience Team Lead.

⛳️ Requirements

• Previous experience in Customer Service or Account Management.

• Full proficiency in written and spoken French and English.

• Residing in Scotland.

• Available from Saturday to Wednesday, 9 am to 6 pm.

• Comfortable working towards KPIs and meeting performance objectives.

• Excellent communication skills.

• Familiarity with CRMs like Zendesk, Salesforce, HubSpot, or SAP.

• Team-oriented mindset with the ability to foster positive relationships and resolve conflicts.

• Detail-oriented with the capability to maintain focus on repetitive tasks.

• Experience in the marketplace, large platform, or food sector is advantageous.

• Submit CV and cover letter in English.

🏝️ Benefits

• A unique chance to work in a social impact organization where you can leverage your commercial skills for positive change.

• An open company culture that fosters independence and creativity.

• A strong team environment that encourages collective learning and celebrates successes together.

• Inclusive benefits with flexible working hours.

• Generous vacation and wellness policies.

• Experience being part of an international company with over 1350 colleagues across 19 countries.

• Significant personal and professional growth opportunities in a dynamic, high-growth scale-up environment.