CX Solutions Analyst

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Collaborate with Solutions Consultants and senior team members to assist in sales opportunities and strategic customer interactions.

• Convert discovery insights into organized analyses, encompassing pricing models, cost structures, ROI, and outcome-driven business cases.

• Collect and integrate data from cross-functional teams (Sales, Operations, Finance, etc.) to inform solution design and pricing strategies.

• Create and sustain detailed financial models in Excel or Google Sheets to support intricate deal structures.

• Formulate clear, data-driven narratives and recommendations to back solution strategy decisions.

• Aid in the development of customer-facing materials, such as proposals and executive presentations.

• Influence service design decisions by analyzing operational inputs (e.g., volumes, handle times, staffing assumptions).

• Spot opportunities to enhance tools, templates, and processes that foster scalable and efficient pricing and analysis.

• Utilize AI tools to expedite analysis, elevate output quality, and promote innovation in the Solutions team's operations.

⛳️ Requirements

• Exceptional written and verbal communication skills in English (EFSET C2 required).

• Over 2 years of experience in a Business Analyst, Financial Analyst, or a comparable analytical role.

• Familiarity with or interest in service design, process enhancement, or operational strategy.

• Advanced skills in spreadsheet applications (Excel or Google Sheets), including complex formulas, data modeling, and scenario analysis.

• Strong analytical capabilities with the ability to structure ambiguous challenges and independently pursue solutions.

• Proficiency in translating data into clear insights, recommendations, and business narratives.

• Strong writing abilities; comfortable working in a highly asynchronous, Slack-driven environment.

• Experience in crafting presentations (Google Slides, PowerPoint) for both internal and external stakeholders, including executive audiences.

• High attention to detail with a strong sense of ownership over outputs and deliverables.

• Ability to work collaboratively across functions and navigate multiple data sources and stakeholders.

• Experience utilizing AI tools (e.g., Gemini, ChatGPT, copilots, automation tools) in daily tasks.

• Curiosity and eagerness to experiment with AI to enhance workflows and outputs.

• Interest in contributing to the evolution of Crescendo's AI-first approach to customer experience solutions and pricing.

🏝️ Benefits

• Join a people-first, values-driven organization.

• Collaborate with innovative global partners and diverse teams.

• Enjoy hybrid working arrangements.

• Receive a competitive base salary.

• Benefit from generous paid time off.

• Access a comprehensive benefits package that includes medical, dental, and vision options applicable per country of residence for all full-time employees.

• Participate in free posture-based fitness workouts from home.

• Take advantage of training and professional development opportunities.