
CX Sales Engineer
Posted 6 days ago

Posted 6 days ago
This is a fully remote position, open to applicants in Turkey.
• Oversee the technical exploration and design of intricate, large-scale CCaaS solutions
• Design and present solutions that incorporate embedded and third-party AI/ML services
• Develop, tailor, and deliver engaging product demonstrations and Proof of Concepts
• Serve as a trusted technical consultant for the sales team and client executives
• Keep an expert-level understanding of the CCaaS competitive environment
• At least 8 years of experience in a technical pre-sales, solution consulting, or solution architecture position
• Over 5 years of experience in CCaaS/SaaS/Cloud contact center roles
• In-depth, practical experience in designing and showcasing modern cloud contact center reference architectures
• Demonstrated ability to convey the value of AI in customer experience (CX)
• Proficiency in mapping and designing comprehensive customer journeys
• Strong knowledge of RESTful APIs, Webhooks, and CPaaS concepts
• Hands-on experience with creating and demonstrating complex workflows
• Outstanding communication, presentation, and whiteboarding abilities
• No sponsorship is available for this position
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