CX Sales Engineer

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Oversee the technical exploration and design of intricate, large-scale CCaaS solutions

• Design and present solutions that incorporate embedded and third-party AI/ML services

• Develop, tailor, and deliver engaging product demonstrations and Proof of Concepts

• Serve as a trusted technical consultant for the sales team and client executives

• Keep an expert-level understanding of the CCaaS competitive environment

⛳️ Requirements

• At least 8 years of experience in a technical pre-sales, solution consulting, or solution architecture position

• Over 5 years of experience in CCaaS/SaaS/Cloud contact center roles

• In-depth, practical experience in designing and showcasing modern cloud contact center reference architectures

• Demonstrated ability to convey the value of AI in customer experience (CX)

• Proficiency in mapping and designing comprehensive customer journeys

• Strong knowledge of RESTful APIs, Webhooks, and CPaaS concepts

• Hands-on experience with creating and demonstrating complex workflows

• Outstanding communication, presentation, and whiteboarding abilities

🏝️ Benefits

• No sponsorship is available for this position