CX Named Account Manager

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Take full responsibility for designated accounts, serving as a trusted advisor and champion for customers.

• Ensure exceptional levels of customer satisfaction while safeguarding the interests of both the client and Avaya.

• Capitalize on opportunities by steering the customer planning process.

• Lead virtual account teams to devise strategies that promote balanced growth, enhance account penetration, and boost customer satisfaction.

• Create precise forecasts based on both short-term and long-term growth strategies.

• Foster long-term strategic partnerships at the executive level.

• Act as the primary client liaison for all customers.

• Execute strategic account planning for both short and long-term goals to improve the quality of the sales pipeline, accelerate revenue generation, and enhance the customer buying experience.

• Consistently meet or surpass annual sales objectives, driving revenue growth and ensuring business success.

⛳️ Requirements

• Over 5 years of executive-level enterprise UCaaS or CCaaS sales experience.

• Demonstrated success in managing and expanding customer accounts with a history of exceeding sales goals.

• Ability to establish and cultivate trusted advisor relationships with key influencers and decision-makers, up to and including C-level executives.

• Collaborate with technical teams to tailor solutions according to client needs.

• Proven capacity to lead virtual teams and work collaboratively.

• Strategic thinker with robust planning and forecasting skills.

🏝️ Benefits

• Innovative Solutions: Join a company that leads the way in communication technology.

• Career Growth: Opportunities for professional development and career progression.

• Dynamic Environment: Engage in a fast-paced, collaborative, and supportive workplace.