CX Named Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take full responsibility for designated accounts, serving as the trusted advisor and champion for clients.

• Ensure high customer satisfaction levels while safeguarding the interests of both clients and Avaya.

• Maximize potential by spearheading the customer planning process.

• Lead virtual account teams to create strategies that foster balanced growth, ongoing account penetration, and customer satisfaction.

• Generate precise forecasts informed by both short and long-term growth objectives.

• Cultivate long-lasting strategic partnerships at the executive level.

• Ensure that key executives recognize how Avaya solutions align with their business needs.

• Act as the primary client liaison for all customers.

• Introduce specialists and/or partners as needed for strategic sales initiatives.

• Execute both short and long-term strategic account planning to improve sales pipeline quality, accelerate revenue generation, and enhance the customer buying experience.

• Consistently achieve or surpass annual sales targets, driving revenue growth and ensuring business success.

⛳️ Requirements

• Over 5 years of enterprise-level UCaaS or CCaaS sales experience at an executive level.

• Demonstrated success in managing and expanding customer accounts with a history of exceeding sales goals.

• Ability to identify and foster trusted advisor relationships with key influencers and decision-makers, including C-level executives.

• Collaborate with technical teams to tailor solutions to client needs.

• Proven capability to lead virtual teams and work collaboratively.

• A strategic thinker with strong planning and forecasting skills.

• Required languages: local languages and fluent English.

🏝️ Benefits

• Opportunities for professional growth and career progression.

• Work in a dynamic, collaborative, and supportive environment.