CX Associate – German, Voice

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Collaborate closely with the CX Lead to deliver exceptional customer support.

• Respond to client inquiries via phone, email, and chat.

• Resolve order problems and product questions through the customer interface platform, Facebook, and email.

• Monitor shipments and manage backend shipping questions.

• Perform general research tasks.

• Update client addresses and information as needed.

• Act as a liaison between customers and the clinical team.

⛳️ Requirements

• Proficiency in both German and English, with the ability to communicate essential points clearly.

• Willingness to work on weekends or have split shifts.

• Strong organizational skills with the ability to manage multiple projects at once.

• Capability to handle internal workflows and customer interactions simultaneously.

• Ability to remain composed in uncertain and rapidly changing situations.

• Resourceful and quick to adapt to new information.

• Self-motivated learner capable of acquiring new skills independently.

🏝️ Benefits

• Complete work-from-home arrangement.

• Comprehensive hands-on support.

• Opportunities for training and professional development.