CX Associate, Dutch – Voice

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to client inquiries through phone and email communication.

• Resolve order-related issues and product questions using the customer interface platform, Facebook, and email.

• Monitor shipments and address backend shipping concerns.

• Perform general research tasks.

• Update client information and addresses as necessary.

• Collaborate closely with the Magic CX Lead for guidance.

• Provide a smooth, empathetic, and efficient service experience for Dutch-speaking customers.

• Serve as a liaison between customers and the clinical team.

⛳️ Requirements

• Must be fluent in both Dutch and English, with the ability to communicate key points clearly.

• Willingness to work weekends or have flexible time off.

• Must be legally residing in and working from Portugal.

• This role involves handling EU data and cannot be performed from outside the EU.

• Highly organized with the capability to manage multiple projects simultaneously.

• Comfortable dealing with uncertainty and adapting to rapidly changing situations.

• Resourceful and quick to learn; able to independently acquire necessary skills from the ground up.

🏝️ Benefits

• 100% remote work environment.

• Comprehensive hands-on support.

• Opportunities for training and professional development.