CX Associate – Dutch, Voice

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to client inquiries via phone and email

• Resolve order-related issues and product questions through the customer interface platform, Facebook, and email

• Monitor shipments and manage backend shipping inquiries

• Perform general research tasks

• Update client information and addresses

• Deliver exceptional customer support under the supervision of the Magic CX Lead

• Act as a liaison between customers and the clinical team

• Ensure a smooth, empathetic, and efficient experience for Dutch-speaking customers

⛳️ Requirements

• Must be fluent in both Dutch and English, with the ability to communicate key points concisely

• Availability to work on weekends or have split shifts

• Must be legally residing in and working from Portugal

• This role handles EU data and cannot be performed from outside the EU

• Highly organized, capable of managing multiple projects simultaneously

• Proficient in navigating internal workflows and customer interactions without missing details

• Able to maintain composure in uncertain and rapidly changing situations

• Resourceful and quick to adapt

• Capable of self-learning required skills from the ground up

🏝️ Benefits

• 100% remote work environment

• Comprehensive hands-on support

• Opportunities for training and development