Customer Value Director

This is a fully remote position, open to applicants in Germany.

📋 Description

• Facilitate workshops focused on customer value metrics

• Create strategic customer value roadmaps

• Perform regular scheduled check-ins with customers

• Lead periodic reviews to assess customer value

• Prepare for renewal discussions alongside Account Executives

• Track customer performance metrics

• Cultivate and manage customer relationships

• Establish yourself as a trusted advisor

• Coordinate internal Coupa resources as necessary

• Share innovative best practices, product insights, and relevant news from Coupa

• Assist in promoting and driving customer marketing campaigns

⛳️ Requirements

• In-depth expertise in P2P or S2C domains

• Strong background in customer/client success or sales management

• Entrepreneurial mindset

• Proven experience in:

• Managing client expectations effectively

• Building and sustaining executive relationships with influencing strategies

• Program management, including oversight of diverse, cross-functional project teams

• Engaging in value-based discussions with business executives

• Exceptional organizational skills

• Excellent communication skills, including professional writing, verbal communication, and experience presenting to executive teams

• Familiarity with software and SaaS solutions

🏝️ Benefits

• Collaborative Culture: We prioritize teamwork and collaboration, fostering a culture of transparency, openness, and a collective commitment to excellence.