Customer Value Architect, Retail, CRM, Fixed, Analytics

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute performance evaluations of dealerships utilizing the Dealer Maturity Model.

• Create and manage tier advancement strategies for designated accounts.

• Collaborate with Customer Value Managers to incorporate assessment results into Customer Value Plans.

• Analyze platform usage data, workflow trends, and business metrics to identify areas of underperformance.

• Record evidence of value realization at the account level.

• Employ a structured consultative discovery approach in customer interactions.

• Convert platform functionality and process concerns into terminology that dealership operators can understand.

• Lead value reviews, workflow redesign sessions, discussions on business process alignment, and change management initiatives.

• Overcome customer resistance and challenges related to adoption.

• Act as a subject matter authority on Tekion platform workflows, features, and operational applications.

• Provide escalation support for complex questions regarding products and workflows.

• Create and present scalable training programs, group workshops, cohort-based learning, virtual clinics, and in-depth workflow sessions.

• Contribute to the development of Customer Value Architect playbooks, diagnostic frameworks, methodologies, templates, and best practices.

• Recognize trends across accounts and communicate insights to Customer Value leadership.

• Collaborate across functions with Customer Value Services, Product, Enablement, Support, and other relevant stakeholders.

• Ensure that recommendations and strategies for value realization are in alignment with Tekion standards and customer goals.

⛳️ Requirements

• Experience in the automotive industry is a must.

• Proficiency in Automotive Retail, CRM Fixed, and Analytics.

• A Bachelor’s degree in Business, Automotive Management, or a related field is preferred; equivalent experience in dealership operations may substitute for a degree.

• 5–8 years of experience in automotive dealership operations, customer consulting, customer value services, enablement, or a closely related position.

• Direct experience in automotive dealership operations as a General Manager, Controller, department manager, or a similar role is strongly preferred.

• In-depth understanding of dealership workflows, performance drivers, and DMS platforms.

• Proven knowledge of dealership technology and operational processes.

• Experience in diagnosing operational challenges, formulating recommendations, and guiding stakeholders toward actionable plans and measurable improvements.

• Strong skills in consultative practices, discovery, facilitation, and stakeholder management.

• Familiarity with interpreting utilization data, business performance indicators, or operational metrics.

• Prior experience with Tekion or a similar DMS platform is strongly preferred.

• Experience in customer value services, consulting, enablement, or advisory roles within SaaS, automotive technology, or dealership software environments is preferred.

• Knowledge of Tableau, Looker, Sigma, or Power BI is preferred.

• Excellent written and verbal communication abilities.

• Capability to prepare structured assessments, customer-facing recommendations, and value review materials.

• Ability to work independently, manage ambiguity, and influence customer actions.

• Willingness and capacity to travel based on segment and customer engagement requirements.

🏝️ Benefits

• Competitive salary and generous stock options.

• 100% employer-covered top-tier medical, dental, and vision insurance.

• Unlimited paid time off (PTO).

• Parental leave.

• Complimentary snacks and beverages.

• Opportunity to collaborate with seasoned professionals from Silicon Valley.

• Potential for growth and success in an early-stage, rapidly expanding start-up.

• Work with home-grown, innovative technologies.

• Vibrant work environment fostering community and collaboration.

• Open and transparent culture that promotes innovation and rewards performance.

• Opportunities for career advancement and personal development.