Customer Trainer

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Report directly to the regional Training Manager.

• Provide training on da Vinci® System technology.

• Facilitate training led by surgeons for surgeons, first assistants, and operating-room personnel across various surgical specialties.

• Conduct training programs for the da Vinci® Surgical System at designated and remote training centers.

• Lead and assist with specialized training programs and Society events.

• Support surgeon educators and course participants.

• Carry out surveys to collect data and evaluate program effectiveness.

• Serve as a subject matter expert for internal projects, including new product development, training material and protocol development, and training research initiatives.

• Collaborate with the Training team to enhance current training programs.

• Conduct in-services and skills development activities with customers on both new and existing products.

• Occasionally assist with the da Vinci® System in a hospital operating room.

• Provide support for system troubleshooting and maintenance at the training center.

• Oversee training center logistics, inventory, and training schedules.

• Maintain capital equipment, which includes cleaning and sterilizing instruments and accessories.

• Foster positive relationships between external training center staff and ISI management.

• Contribute to quarterly organizational objectives.

• Develop proficiency in da Vinci® System technology, applications and advanced technology, OR Efficiency Training Pathway processes, as well as training and coaching techniques.

⛳️ Requirements

• Proficient in English and Czech.

• Polish language skills are a plus.

• Strong problem-solving abilities and a high capacity for learning.

• Excellent organizational skills with the ability to work independently.

• Professional work ethic.

• Solution-oriented mindset.

• Exceptional oral and written communication skills.

• Strong interpersonal skills.

• Ability to learn quickly in a fast-paced environment.

• Commitment to personal development.

• Capability to collaborate effectively within a team.

• Flexibility in working hours.

• Willingness to travel up to 30% of the time.

• Bachelor’s degree required, preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications, or Education.

• Ability to sit or stand for extended periods.

• Capacity to lift up to 50 lbs.

• Understanding of adult learning principles.

• Experience with medical devices.

• Professional training experience.

• Clinical and/or operating room experience.

🏝️ Benefits

• Remote work arrangement; employees are required to come onsite when requested by leadership.

• Opportunities for long-term growth and professional development.

• Inclusive and diverse team culture.

• Equal employment opportunity protections.