This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee, guide, and lead a team of Customer System Provisioning Specialists; deliver the necessary coaching and performance evaluations to enhance the onboarding department.

• Serve as the regional authority for SAP Fieldglass configurations.

• Ensure the complete integrity of site configurations from beginning to end.

• Establish and track essential Onboarding Service Level Objectives (SLOs).

• Continuously enhance the provisioning roadmap to boost efficiency, minimize "time-to-value," and improve client satisfaction scores (CSAT).

• Develop and sustain a thorough hardware tracking database for all sites within the project's scope.

⛳️ Requirements

• 3–5 years of experience in a client-facing role, including a minimum of 2 years in a management or leadership capacity.

• Advanced knowledge of SAP Fieldglass and experience in managing intricate metadata structures/containers.

• Demonstrated capability to manage high-volume site launches while adhering to stringent SLOs.

• Proficiency in utilizing data-driven insights to pinpoint bottlenecks and drive process enhancements.

🏝️ Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

• DSV is an equal employment opportunity employer.