
Customer System Provisioning Manager
Posted 10 hours ago

Posted 10 hours ago
This is a fully remote position, open to applicants in Ohio.
• Oversee, guide, and lead a team of Customer System Provisioning Specialists; deliver the necessary coaching and performance evaluations to enhance the onboarding department.
• Serve as the regional authority for SAP Fieldglass configurations.
• Ensure the complete integrity of site configurations from beginning to end.
• Establish and track essential Onboarding Service Level Objectives (SLOs).
• Continuously enhance the provisioning roadmap to boost efficiency, minimize "time-to-value," and improve client satisfaction scores (CSAT).
• Develop and sustain a thorough hardware tracking database for all sites within the project's scope.
• 3–5 years of experience in a client-facing role, including a minimum of 2 years in a management or leadership capacity.
• Advanced knowledge of SAP Fieldglass and experience in managing intricate metadata structures/containers.
• Demonstrated capability to manage high-volume site launches while adhering to stringent SLOs.
• Proficiency in utilizing data-driven insights to pinpoint bottlenecks and drive process enhancements.
• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
• DSV is an equal employment opportunity employer.
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