Customer Support – Voice

This is a fully remote position, open to applicants in United States.

📋 Description

• Promptly respond to incoming emails, delivering precise information and professional customer service.

• Handle incoming phone calls, assess customer needs, and appropriately direct inquiries.

• Oversee inbound leads and reach out to prospective customers to advance their inquiries.

• Schedule appointments for qualified leads while keeping accurate calendars.

• Follow up with leads who have not scheduled appointments to convert inquiries into confirmed bookings.

• Maintain thorough records of customer interactions, lead information, follow-ups, and appointment results.

• Confirm appointments, relay relevant information, and manage any rescheduling or cancellations.

• Escalate complex inquiries when necessary.

• Develop, plan, and publish social media content during slower periods.

• Update the Google Business Profile and ensure a consistent, professional online presence.

⛳️ Requirements

• At least 2 years of experience in customer support, customer service, appointment setting, or a related field.

• Strong written and verbal communication skills in English.

• Confidence in managing phone calls and email communications.

• Excellent organizational and time-management abilities.

• Capability to handle multiple inquiries and follow-ups efficiently.

• Strong customer service orientation.

• Proactive in engaging inbound leads and securing appointments.

• Comfortable using email, calendars, CRM systems, and other digital tools for managing customer information and bookings.

• Willingness to assist in social media management and content creation, including crafting posts, basic graphics, and short-form videos or reels.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have successfully scaled BPOs in the past.

• Opportunities for career growth and professional development.