Customer Support Specialist, Website - CE

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for high-volume client support and service inquiries through phone, email, chat, and voicemail, prioritizing tasks across live channels.

• Deliver level 1 technical assistance for Clubessential websites and associated products.

• Resolve website-related challenges, including layout, styling, content display, navigation, permissions, and integrations.

• Utilize foundational knowledge of HTML and CSS to identify and fix front-end website issues.

• Explore data-related concerns using basic SQL queries or reporting tools when necessary.

• Engage in active listening to assess client needs and offer effective, value-added solutions.

• Clearly articulate technical issues and solutions to clients with varying degrees of technical expertise.

• Record all client interactions, troubleshooting steps, and resolutions within CRM systems.

• Recognize critical support requirements and ensure prompt resolution, including smooth transitions to higher-level support teams when needed.

• Keep abreast of product updates, website improvements, and best practices in support.

⛳️ Requirements

• A passion for providing outstanding service and fostering positive client relationships across various communication channels.

• Technical aptitude with a curiosity about the workings of websites and software systems.

• Basic knowledge of HTML and CSS, with the capacity to troubleshoot and interpret front-end website challenges.

• Familiarity with SQL or data querying concepts is preferred, including the ability to investigate and verify data issues.

• Self-driven team player with an optimistic attitude and a strong work ethic.

• Excellent problem-solving abilities, capable of thinking quickly to troubleshoot issues and guide clients to resolution.

• Ability to convey technical concepts clearly to non-technical users.

• Articulate, confident, and friendly communication skills.

• Proficiency in multitasking effectively in a dynamic, fast-paced environment.

• Proven track record of working efficiently across teams, balancing client urgency with internal coordination to ensure accurate and efficient results.

• Capacity to prioritize and manage multiple tasks effectively in a high-volume support setting.

🏝️ Benefits

• Outstanding customer support.

• A diverse range of challenges and learning opportunities.