Customer Support Specialist – Utility Services

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist customers renting properties by helping them place utility orders and explaining the available options.

• Engage with renters through phone calls, text messaging, and email communications.

• Make outgoing calls to follow up with renters and, when necessary, with utility providers.

• Provide additional support to clients or team members as time permits.

• Ensure the completion and verification of renters' utility orders.

• Offer customer support and sales-related services remotely.

⛳️ Requirements

• Must be available for full-time hours, including some weekends.

• Commitment to a 4-month contract, with the possibility of renewal based on workload and performance.

• Proficient in English.

• Outstanding verbal and written communication abilities.

• Determined to complete order processes with proactive follow-up via phone, text, and email.

• Capable of maintaining confidentiality and securely managing sensitive information.

• Willing to undergo a standard background check during the onboarding process.

• Comfortable using and learning new technologies and navigating multiple applications/windows.

• Highly organized and skilled at tracking multiple tasks in a fast-paced environment.

• Friendly, approachable, and empathetic when engaging with potential renters.

• Adaptable to changes in processes and utility options.

• Goal-oriented with a focus on achieving performance targets.

• Enthusiastic about the opportunity to grow with the company.

🏝️ Benefits

• Potential to earn extra compensation through performance-based commissions.

• Flexible remote work arrangement.

• Opportunities for growth and potential internal hiring (company statement).

• Comprehensive training and team support (company statement).

• Not eligible for company-sponsored employee benefits, such as health insurance or retirement plans.

• Contractor is responsible for utilizing their own equipment.