Customer Support Specialist – Universal Team

This is a fully remote position, open to applicants in Albania, +3 more countries.

📋 Description

• Quickly and efficiently address client concerns.

• Manage additional service requests for business travel reservations in the European market.

• Provide guidance to clients regarding bookings and available products.

• Interact with suppliers, hotels, and clients through email and phone communication.

• Leverage CRM systems and internal databases effectively.

• Complete an application evaluation process.

• Engage in an HR interview.

• Undertake a one-minute internet speed test for remote work compatibility.

⛳️ Requirements

• Proficient in English at an Upper Intermediate level, both spoken and written.

• Proficiency in the Italian language at B2 level.

• A functional computer and microphone are necessary.

• Quick learner with a results-oriented mindset.

• Traits such as kindness, empathy, resilience to stress, politeness, and accountability are essential.

• Familiarity with the travel industry and booking systems is a plus.

🏝️ Benefits

• Opportunity to work remotely from home.

• Flexible schedule of 5\2 from 10 a.m. to 7 p.m. GMT+3.

• Base salary of 800 EUR along with the potential for an additional gross KPI-based bonus of up to 300 EUR.

• Join a young and dynamic team.

• Access to seminars, training sessions, and conferences.

• Support in attending conferences.

• Corporate discounts on hotels and various services.