Customer Support Specialist – Night Shift

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage initial support inquiries from both customers and internal users through chat, email, and occasionally phone, in English.

• Offer consultations on Cloud, CDN, Hosting, AI, and other products and services.

• Troubleshoot and resolve technical issues through diagnostic procedures.

• Gather information regarding customer and user incidents.

• Elevate incidents to higher tiers of technical support when necessary.

⛳️ Requirements

• Over 1 year of experience in Technical Support.

• Solid knowledge of networking concepts (TCP/IP, DNS, MAC address, ping, traceroute).

• Proficient in hardware and software diagnostics (including log analysis).

• English proficiency at B2 level or above.

• Strong customer advocacy and interpersonal skills.

• Excellent problem-solving skills.

• Quick learner, organized, and collaborative team member.

• Responsible, courteous, and optimistic with effective communication abilities.

• Capable of simplifying complex concepts for clear understanding.

• Adept at task prioritization.

• Experience with Cloud, CDN, or Hosting is a plus.

• Familiarity with Linux and API is a plus.

• Willingness to work two consecutive night shifts followed by two days off.

• Availability for shifts from 21:00 to 09:00, including a 1-hour break.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Options for remote, hybrid, or office-based work depending on your role.

• Opportunity to work from anywhere in the world for up to 45 days each year.

• Private medical insurance for you and your family.*

• Additional 5 vacation days.*

• Extra fully paid sick leave days.*

• Financial support for significant life events and birthdays.

• Language classes.

• Modern office space with complimentary snacks, drinks, and entertainment options.*

• Team sports activities.*