Customer Support Specialist – Medical, Allied Health

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to a high volume of incoming phone calls with empathy while addressing frequently asked questions about clinical services, pre-appointment preparations, and timing.

• Schedule, reschedule, and confirm client appointments using two different appointment booking and scheduling systems.

• Offer advice on fasting, suitable attire, arrival times, and directions to the clinic.

• Address customer inquiries through social media platforms promptly, maintaining a professional and brand-consistent tone.

• Recognize complex client or clinical questions and direct them to specialists with concise contextual notes.

• Detect recurring client inquiries, highlight friction points, and contribute solutions to enhance the FAQ knowledge base.

• Report directly to a Practice Manager located in Australia as part of the Client Experience & Administration team.

⛳️ Requirements

• Outstanding written and verbal communication skills in English, demonstrating empathy, clarity, and professionalism.

• Demonstrated experience managing high-volume incoming customer service calls with composure, precision, and patience.

• Familiarity with calendar systems, appointment booking software, or managing multiple diaries.

• Excellent attention to detail and active listening skills.

• A genuine enthusiasm for providing a high-satisfaction patient experience.

• Flexibility in learning new software, dual diary management tools, and digital communication channels.

• Previous experience in medical, clinical, podiatry, chiropractic, nursing, or allied health practices is an advantage.

• Experience in social media customer service is a plus.

• Experience in remote healthcare or medical client support in Australia, New Zealand, or the US is a bonus.

🏝️ Benefits

• HMO healthcare coverage for you and one dependent (including COVID insurance).

• 20 combined sick leave/vacation leave days per year accrued from day one (with 10 days accrued upon successful regularization).

• 13th Month Bonus.

• Government-mandated benefits.

• Necessary equipment will be provided.

• Internet allowance.

• Birthday leave.

• Birthday cake.

• Regular social activities.

• Regularization celebration drink.