Customer Support Specialist – Maintenance & Housing Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage customer communications related to maintenance requests, housing locator services, and ongoing support.

• Attentively listen to customer needs, pose relevant questions, and deliver clear, professional assistance.

• Collect and relay precise information regarding housing or maintenance inquiries.

• Adhere to established processes for documenting, routing, and escalating requests.

• Keep accurate records of customer interactions and case details.

• Interact professionally with customers and other pertinent parties.

• Handle various types of inquiries while ensuring attention to detail and service quality.

• Follow assigned workflows, schedules, and performance standards.

• Maintain regular attendance, punctuality, and availability during the assigned shift.

• Complete all phases of the hiring process, which includes resume evaluation, questionnaire, video interview, interviews, and background check.

⛳️ Requirements

• Excellent verbal and written English communication skills.

• Prior experience in customer service, call centers, housing support, maintenance coordination, or a related field is preferred.

• Experience with maintenance requests, housing locator inquiries, or support services is a significant advantage.

• Strong listening, problem-solving, and customer service abilities.

• Capability to follow procedures, accurately document information, and appropriately escalate issues.

• Good organizational skills and the ability to work independently in a remote setting.

• Reliable attendance and the ability to adhere to a fixed work schedule.

• A professional demeanor, dependable work ethic, and a willingness to learn account-specific processes.

• Must possess own equipment and a suitable home workspace.

• Windows 11 PC (Mac is not supported).

• Minimum 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or better.

• Fibre internet with a wired Ethernet connection.

• Backup power solution.

• Microsoft Teams / Office 365.

• Willingness to work any listed schedule and consistently commit to assigned hours and working days.

• All resumes must be submitted in English.

• Successful completion of a relevant background check may be required.

🏝️ Benefits

• Paid weekly in arrears.

• Fully remote role.

• Independent Contractor position.